Skip to content
MoreProofExperience

A dated record of customer context becoming operating systems.

My role history runs from customer success and solution consulting into GTM AI leadership. Current responsibilities are separated from outcomes already established in prior roles.

01

Operating rhythm

The same accountability model across changing roles.

Each role added a different layer of the work: operational context, technical judgment, controlled delivery, and a usable handoff.

01

Context

Reality → constraints

02

Judgment

Tradeoffs → decision

03

Control

Build → guardrails

04

Handoff

Evidence → operation

02

Role ledger

Current mandate, then established outcomes

The active role records present responsibilities. Prior roles retain their dated delivery evidence and measured results.

Active mandate · Jul 2026 — Present

Docebo logo

Senior GTM AI Solutions Lead

Docebo · GTM AI

Current mandate across GTM workflow agentification, rapid prototyping and validation, AI enablement, and governance

Current mandateOutcomes in progress

Agentify recurring GTM workflows with explicit controls, evaluation criteria, and operator checkpoints

Build rapid prototypes and validation frameworks that surface capability, risk, and readiness before rollout

Develop education and governance patterns that help GTM teams adopt AI systems with clear human accountability

Focus

GTM workflow agentification

Method

Prototype → validate → operationalize

Control

Education + governance

Mandate domains

Applied AI SystemsValidation FrameworksGTM EnablementAI Governance

Prior roles · 2018 — Jun 2026

Jan 2023 — Jun 2026

Manager, Customer Success

Docebo · Learning Management System

Focus

AI delivery + CS

Forward-deployed AI delivery across CS, RevOps, and post-sales operations

Scale $250M ARR org-wideTeam 15 members

  • Shipped 13+ production AI agents supporting mandatory CS workflows — from discovery through quality-gated deployment
  • Authored REACH scoring methodology across 1,200+ global accounts ($250M ARR org-wide), replacing manual account scoring with CRM-integrated outputs for engagement, risk, and expansion
  • Built transition readiness workflows synthesizing Salesforce, Gong, Zendesk, and Totango signals — 90%+ accuracy in churn risk identification across $70M ARR portfolio
  • Led 15-person team managing $70M ARR / 1,000-customer MidMarket segment — 88% renewal rate against 85% target, 76% expansion revenue increase
AI Systems DesignCustomer Success AITeam LeadershipData & Analytics

Jan 2022 — Jan 2023

Manager, Customer Solutions Consulting

Docebo · Post-Sales Solution Consulting (SC Model)

Focus

Solution validation

Technical validation, implementation architecture, and customer solution design

Surface Enterprise post-salesMotion Architecture translation

  • Led enterprise solution validation — translated customer requirements into technical implementation strategy
  • Established repeatable post-sales solution consulting patterns that bridged architecture decisions to business outcomes
  • Partnered across engineering, sales, and CS to operationalize solutioning models and increase adoption
Solutions ArchitecturePost-Sales DesignCross-Functional Execution

Oct 2020 — Dec 2021

Senior Customer Experience Manager

Docebo · Customer Experience & Success

Focus

Enterprise retention

Strategic account management, retention, and expansion for enterprise clients

Motion Strategic consultingOutcome Health score lift

  • Managed strategic enterprise accounts, driving adoption, retention, and expansion across the platform
  • Built key account relationship frameworks that improved customer health scores and reduced churn risk
  • Collaborated with product and engineering teams to advocate for customer needs and influence the roadmap
Key Account ManagementStrategic ConsultingCustomer Health ModelingCross-Functional Advocacy

Jan 2020 — Oct 2020

Senior Customer Success Manager

Docebo · Customer Success

Focus

Enterprise health

Growth, retention, and overall health of large enterprise and corporate clients

Motion Playbook creationOutcome Time-to-value acceleration

  • Rehired to drive growth, retention, and overall health of Docebo's large enterprise and corporate clients
  • Established foundational customer success playbooks that scaled across the growing MidMarket segment
  • Partnered with sales to ensure smooth post-sale transitions and rapid time-to-value for new enterprise logos
Customer SuccessStrategic ConsultingEnterprise OnboardingRetention Strategy

Feb 2018 — Jan 2020

Manager, Customer Success

Seller Labs · Amazon Advertising & Analytics

Focus

Retention + expansion

Scaled retention, expansion, and adoption across SaaS products for Amazon sellers — opened first Software → Managed Ad Services triage path

Scale 19K, $5–$1,200/moTeam 22 cross-functional

  • Led CS execution across a scaled portfolio and built retention playbooks adopted team-wide across a 22-person cross-functional org (15 Support, 3 CSM, 2 AM, 1 PM, 2 Eng)
  • Drove expansion through consultative selling — opened the first triage path from Software-only customers into Managed Ad Services, creating a new revenue stream
  • Directed all customer education, knowledge base, and Seller Labs University — scaling self-service adoption and reducing inbound ticket volume
  • Led bug triage and backlog alongside core engineering — prioritizing customer impact and resolving escalated issues via backend scripting
  • Owned customer adoption strategy across the SaaS product suite — onboarding, training, and driving feature utilization to reduce churn risk
Retention StrategyPortfolio ManagementExecutive GuidanceConsultative SellingCustomer Adoption+2 more

Record utilities

The same history in two portable views

Use the narrative resume for context or the ATS utility for a print-friendly version.

Open ResumeOpen ATS Utility