John Kipe / GTM AI systems
John Kipe · Senior GTM AI Solutions Lead at Docebo
Less busywork.
More proof.
I build AI tools for sales and customer-success teams. Customer handoffs, account decisions, and the checks that make them trustworthy.
A closer look at the workBuilt, rendered, checked.
The work moves.

Play motion Pause motion

Selected work / 01—03
Useful beats impressive.
01AI Agent / Case study
Customer handoff briefs
New account owners need context scattered across customer systems.
See the decisions & the build
02AI Agent / Case study
Account prioritization with REACH
Teams need a consistent way to decide which accounts need attention.
See the decisions & the build
03Algorithm / Case study
Balancing customer workloads
Equal account counts can hide very different workloads.
See the decisions & the buildThe part that matters
From “someone should”
to “here’s the work.”
The handoff, the scoring rule, the human decision. Follow an account through the whole thing.
Follow one accountA way into the work
What brought you here?
A useful question is a good place to start. Pick a path through the projects, the decisions, and the proof.
For GTM teamsMake customer work flow.
From a scattered handoff to a clear next move. Follow the work an account team does every day.
For buildersLook under the hood.
Inspect the design decisions, the constraints, and the checks. Start with a tool you can try and code you can read.
For the bigger pictureFollow the decisions.
How a useful task becomes a working system, and where a person stays in control.
Every path opens real pages. You can also follow one simulated account or explore every room from the Map.
Try the workflow / Simulated data
Follow one account
One simulated customer account, from signing to its first business review, in 45 seconds. Each stop prints to the receipt, and red ink marks where a person made the call.
- 01AssignA new customer gets an owner by capacity score, and a manager signs off.
- 02PrioritizeAt day 90 the account is scored with REACH, and the owner confirms before Totango updates.
- 03Add-on handoffSales hands an add-on to professional services, and the delivery lead accepts the scope.
- 04Business reviewThe CSM gets a review deck built from approved components and decides what the customer sees.
Behind the build
A useful task.
A working version.
Then the hard questions.
What breaks? Who checks it? What happens next?